![]() ![]() The bank's net-promoter score has increased and many of their customers felt satisfied with their online banking experience. Similarly, the bank has observed an increase in the number of customers who prefer to bank online, instead of visiting their local branches. CIMB Niaga's president director and CEO, Lani Darmawan, said that the bank has observed good results from these changes. During this time employees would alternatively work both from home and in the office, depending on the restriction guidelines, and work requirements. Financial Services and Related Research SourcesĬIMB Niaga's president director, Lani Darmawan, discussed the changes that the bank implemented, both in its work culture, and products and services, amid the pandemic and why they will continue despite the easing of restrictions.ĭuring the COVID-19 pandemic, CIMB Niaga implemented a hybrid work-setup for its employees, mainly due to social distancing protocols.The Heads of Retail Finance Virtual Meeting.Bank Managers' Challenge and Convention.Excellence in Retail Financial Services.TAB Finance Diary of Events (Full Event Diary).The Best Retail Financial Services Rankings. ![]() Green and Sustainable Finance Working Group.Decentralised Finance (DeFi) Working Group. ![]()
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